Magrane Pet Medical Center at 3945 Edison Lakes Parkway in Mishawaka, Indiana

Customer Reviews about Magrane Pet Medical Center

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  We have a Shar-Pei puppy 7 months old now. We have taken him there for everything from the time he was 10 weeks old. The service at the time was fine, the fees were outrageous, but we thought at the time the care was fine. They seemed to care about him at the time. As time went on the fees kept mounting and so did the visits. It seems as though they will only take the PERFECT pets. If there is any problems with the pet, they don't want to address them, you are just told to get a trainer. We took our dog in and to have his ears cleaned and we had to sedate him and I don't think his ears were even cleaned and he also was to have his nails cut. He doesn't like having this done, the reason for sedation. This was done several times, and charged every time of course. This makes my 3rd Shar-Pei, so I'm not new to this breed. So on the weekend of May 6th, we boarded him with Magranes, we were only gone for one day but we had to leave him there for the whole weekend due to their policy. We took his own bed, food, & toys. This poor puppy had a very bad experience at the Emergency Animal Hospital and hasn't forgot it. So when we took him to be boarded we told the Vet Tech that if he needed to be sedated to make him more comfortable to please do so. I left a paper with instructions on it, I wanted to be texted if he did not eat. He did not eat, he peed in his cage and pooped and this puppy is completely housebroken. We were VERY UPSET about how he was cared for. They did not even contact us. WHERE'S YOUR COMPASSION??? So after we picked him up we had a conversation with the Vet Tech and one of the Vet's not the owner. She flat out told us that we could not board him there "because he was dangerous" - would you be if you had been treated the way that he was? He defended himself the only way that he knew. So then the best part comes. The Vet that we talked with had nerve enough to send us a certified letter stating that due to our conversation with her that our puppy was not welcome back. SO THIS IS MY QUESTION-WHAT MAKES YOU A VET???? DID YOU GET INTO THE BUSINESS JUST FOR THE MONEY?? I MEAN YOUR FEES ARE THE HIGHEST AROUND...YOU ARE SUPPOSED TO CARE ABOUT ANIMALS, YOU HAVE NO COMPASSION!!! TO SET THE RECORD STRAIGHT...WE WERE NOT GOING TO BRING OUR PUPPY BACK TO YOU ANYWAY AFTER THE CARE THAT HE RECEIVED. We are so sorry for ever bringing him there...and to pay our hard earned money to you!!!! You should be ashamed for the way you treated him. I don't think the AVA would agree with you. Just turn your backs on pets who really need care!!! I will not recommend you to ANYONE!!! If you want to talk with us you know how to contact us (you should by now, but we were ignored). I would like to speak with the owner though, to know what makes Vets - Vets???
  August 05, 2017

  by t mills

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